The user account password will be changed by following the below mentioned steps;

Go to Settings >> User >> Select Admin >> Click on Edit >> Edit User >> Change the password >> Save

Menorah Exam constitutes of special Anti-Cheat features that can be used to avoid cheating in the test paper, for eg:

1. Grouping
   • a. Shuffle Questions within Subject
2. Shuffling
   • a. Option wise Shuffling Test Options
   • b. Mandatory to attempt all the questions
   • c. Allow user to move back and forward
3. Time Settings
   • a. Section wise time
   • b. Automize time for all questions in a test

Yes, the uploaded data on Menorah Exam will be secured. The data stored in terms of credentials, tests, products, etc. will be restricted and secured to any external threat. All the data is stored in Encrypted form.

Yes, you can easily remove the uploaded content from the panel. This includes the textual matter like subjects, topics, questions, tests , packages, etc. on Think Exam at any point of time.

Yes, the user can create a Product with multiple tests on this online assessment software. A Product can easily be assigned to a group of applicants.

Refer the below mentioned steps to associate a created Product with the aspirants;

1. Choose tests and add to a Product
2. Assign the Product to a group or batch of students
3. Publish the Product

You can add and manage multiple users to your panel. This will help to conduct tests among multiple students depending upon the test attempt limit. The limit to test attempts, will be in accordance with the subscription purchased that can be increased anytime as per the requirements.

The limit to define administrator will be proportionate to the type of account purchased on the online exam software. A trial and a starter account offers  the authority to add 1 admin and for a standard, professional and business account, you can add 2, 3 and 5 admin’s respectively.

The primary administrator can specify the rights and permission to the secondary administrators. Permissions will include the viewing rights, marking schemes and deleting authorizations; Managing Tests and Questions; Managing Users and Assign Tests to be taken and more.

Yes, you will be the owner of the content that you have uploaded to the portal.

However, Menorah Exam will not take any ownership/ proprietary rights of the content created or uploaded by its users. You can check the initial Terms and Conditions.

Once you have subscribed to a particular plan, it cannot be terminated. Moreover, if in case you want to upgrade, you can easily upgrade your account in the sequential account type listed as a trial, starter, standard, professional and business.

No. It does not require any additional software installation.

Tests can be Created and Taken using standard devices that are listed below:

* Computer web browsers ( Chrome preferred)

* Smart phones

* Tablets

Plugins like Flash, Active X or Java are not necessary to be installed for accessing eCLATonline. However, if in case your created test contains video or audio files, then it is mandatory for you and your users to update their computer with a plugin

Yes, eCLAT Online works on all major operating systems, web browsers and devices ensure a streamlined  service, that can be accessed hassle-free wherever and whenever you want to.

eCLAT Online is compatible with all the major operating systems including:

- Windows

- Macintosh

- Linux

- Chrome OS / Chromebook

- Smart devices including:

- iPhone

- iPod touch

- iPad

- Android

Online Payments are completed using a highly controlled and secured platform. The featured list of pre-integrated payment options are PayPal, PayU money, CCavenue and Paytm.

Further the required payment can be processed using a credit card, debit card, net banking along with a coupon or promo code.

You can  simply initiate the payment gateway by adding your credentials in it.

Online payment methods have been disabled under unavoidable circumstances.

You can easily upgrade from a Free Trial account to a paid account (starter, standard, professional and business). For upgrading your account, you can follow the below mentioned steps;

Option : Dashboard >> Subscription >> Upgrade >> Select the account >> Make Payment

You can download PDF and export to mail a copy of the purchased order. You can follow the below mentioned steps to download a copy of the generated invoice against your payment;

Go to settings >> Payments >> Action >> Download PDF

The aspirant can counter vivid statuses as discussed below;

1. Initialize
   • a. Not Started: The transaction has not been started yet.
   • b. Initiated/Initial: The transaction has been started but not completed.
2. Refund Status
   • a. Partially Refunded: A part of paid amount of the transaction has been refunded.
   • b. Refunded: Entire amount of the transaction has been refunded.
3. Failed
   • a. Bounced:  Incomplete or no details provided on the payment page.
   • b. Failed: The transaction was not completed due to a failure.
   • c. Under Dispute: A dispute for the transaction has been raised.
4. Successful
   • a. Money with the Wallet: The transaction was successful and the transaction amount is with the wallet money (for eg- PayUMoney)
   • b. Settlement Process: Settlement of the transaction in process.
   • c. Completed: The transaction is settled and completed.

Once the offered test attempt reaches to 90% of the limit, you will get a notification through mail to upgrade your plan on your registered email id.

Once, you miss the expiry date for renewal of your account.

We will get in touch with you over the call or on the email, to keep you informed and updated that how to renew the services and avoid termination of the account.